Struggling to Make Your Mortgage Payments?
If you anticipate a serious problem paying your mortgage because of a financial emergency, don’t wait until you’ve missed a payment. Reputable mortgage lenders really don’t want to foreclose. If you find yourself in this situation, contact us as soon as possible. You may be able to get your loan modified or have payments temporarily suspended.
Resources to Help Prevent Foreclosure
Virginia Housing Customers
If you are concerned about making your mortgage payment, our Borrower’s Assistance Program will determine if you qualify for one or more of our Home Retention or Loss Mitigation options.
Borrower's Assistance Program
How to Apply
Download our Borrower’s Assistance Package and complete all the pages in the package. Pages one and two will detail the additional information and documents that will be required to send to us.
Sign the forms and mail to:
Attn: Loss Mitigation Department
P.O. Box 4627
Richmond, VA 23220
Or, send the forms via fax or email:
What to Expect
Upon receipt of your Borrower’s Assistance Package, we will review the documentation and notify you of any additional documentation that is required. You will be notified once your documentation is complete and your Virginia Housing point of contact has been assigned.
Have questions about our loss mitigation process? Contact us at 888-756-8603
Resources for Exiting COVID-19 Forbearance
COVID-19 impacted borrowers who are able to resume making your monthly mortgage payments are requested to complete the following attestation forms:
Log in below to manage your mortgage. From here you can make payments, make account updates and send us secure messages.
Fannie Mae’s information and resources can help you understand your choices when it comes to paying your mortgage during times of financial difficulty. Be sure to learn about preventing foreclosure.
Veterans: VA Loans
With the 2011 update by the U.S. Department of Veterans Affairs (VA), lenders are encouraged to modify more loans and be more flexible.
Free housing counseling can help you avoid foreclosure and understand what mortgage possibilities you may have.
Virginia Mortgage Relief Program
The Virginia Mortgage Relief Program provides assistance to homeowners experiencing financial hardship due to COVID-19, to help prevent and/or ease mortgage delinquencies, defaults, foreclosures and displacement. Financial hardship could include an increase in living expenses, childcare, change in household size, job loss or reduction in income, etc. Learn more at VirginiaMortgageRelief.com